Professional Services Command Center

Agency / firm view · this month
SAMPLE DATA
Revenue (MTD)
$112K
▲ 7%
Utilization
74%
▲ 3 pt
Realization
88%
— steady
AR (DSO 41d)
$46K
aging up
Pipeline
$210K
▲ 9%
Avg bill rate
$185
▲ $8/hr
6-month performance

Revenue & utilization

Revenue (left, $K) vs. utilization (right, %)
Clients & capacity

Revenue by client

Concentration check

Utilization by team

Red = over 85% (burnout risk)
Service mix & receivables

Revenue by service line

Share of revenue

Receivables by age

Outstanding by days late

🤖 Insights

  • Utilization rose 3 pts to 74% — healthy, and the pipeline is strong at $210K.
  • One team is at 92% — a burnout / turnover risk; rebalance the load.
  • Top client is 28% of revenue (concentration); DSO crept to 41 days, $46K outstanding.

✅ Recommended actions

  • Shift work off the 92%-utilized team to the teams with room.
  • Diversify the book — grow 2–3 mid-size clients to cut concentration.
  • Tighten billing cadence to pull DSO back under 35 days.

🗄️ Data sources

  • PSA / time-tracking — billable hours & rates
  • Accounting / invoicing — AR & DSO
  • CRM — clients, pipeline & service lines

📐 Definitions & methodology

  • Utilization = billable ÷ available hours
  • Realization = amount billed ÷ standard value
  • DSO = (AR ÷ revenue) × days in period
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